Currently, Arrivals & Departures uses PrintAura.com to print and fulfill all orders and shipments of products. As a result, who you may need to contact about returns, refunds and exchanges may vary. Please see the below information to determine who to contact to rectify your problem.

PrintAura

If you encounter any of the following problems, you will need to contact PrintAura.

Faulty Product
If the product has a hole, stains, or manufacturing defect

Placement Issue
If a print is clearly crooked or off-center (>1″).

Incorrect Image
If we printed the wrong image.

Wrong Item Sent
If we send you the wrong garment, color or size.

If you have encountered any of the above issues, please follow the below instructions to receive a replacement.

1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to support@printaura.com.
3. Please include the following:

  • The photo(s)
  • A specific description of the issue
  • The Order Number
  • If there are multiple products in an order, identifying the product with the issue

Arrivals & Departures

If you encounter any of the following problems, you will need to contact Arrivals & Departures

Ordered Wrong Size
Customer ordered wrong size or it did not fit to their satisfaction

Incorrectly Provided Address
If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.

If you encountered either of the above problems, please contact jason@arrivalsanddepartures.co

For any additional info, or for a problem not listed, please email jason@arrivalsanddepartures.co